Overview
Poshium Gallery
Last updated: May 6, 2026
At Poshium Gallery, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions outlined in this policy. This policy applies to all purchases made through our website and is designed to be fair, clear, and straightforward for every customer.
Return Window
You may request a return within 14 days of receiving your order. Requests made after this period may not be accepted unless special circumstances apply and are approved by our team.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
- It must be unused, unworn, unwashed, and in its original condition.
- It must be returned in the original packaging, with tags, accessories, and any included documents.
- Proof of purchase must be provided, such as your order number or receipt.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Final sale or clearance items.
- Personalized or custom-made products.
- Perishable goods.
- Hygiene-related, intimate, or sealed items that cannot be resold once opened.
- Digital products or downloadable goods, if applicable.
How to Request a Return
To begin a return, contact us at [your support email] with the following details:
- Your order number.
- The item(s) you wish to return.
- Your reason for the return.
- Clear photos if the item arrived damaged, defective, or incorrect.
Once we review your request, we will send you return instructions. Please do not send items back without prior approval, as unauthorized returns may not be accepted.
Return Shipping
- If the item arrived damaged, defective, or incorrect, Poshium Gallery will cover the return shipping cost or provide a prepaid return label.
- If the return is due to a change of mind, sizing issue, or ordering error by the customer, return shipping costs are the responsibility of the customer unless otherwise stated.
- Original shipping fees paid at checkout are non-refundable, except where the return is due to our error.
Refunds
After we receive and inspect the returned item, we will notify you of the refund decision within a reasonable timeframe. If approved:
- The refund will be issued to your original payment method unless another arrangement is clearly stated in writing.
- Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Refunds may be issued as:
- A full refund, if the item is returned in original condition.
- A partial refund, if the item is returned incomplete, used, or damaged beyond fair inspection.
- Store credit, where clearly agreed upon in advance.
Exchanges
We replace items only if they are defective, damaged upon arrival, or the wrong item was sent. If a replacement item is not available, we will offer a full refund or store credit as an alternative.
Damaged or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery. Include clear photos of the item and the packaging so we can investigate promptly. In these cases, we will work with you to arrange a replacement, refund, or another suitable resolution.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank directly, since posting times differ.
- If you have completed all of the above and still have not received your refund, please contact us at support@poshiumgallery.com.
Restocking Fee
In certain cases, a restocking fee may apply. If applicable, this will be clearly communicated to you before the return is finalized.
Policy Updates
Poshium Gallery reserves the right to update or modify this policy at any time. The version posted on our website at the time of your purchase will apply to your order. Continued use of our website after any updates constitutes your acceptance of the revised policy.
Contact Us
For any return or refund inquiries, please reach out to our support team:
📧 Email: support@poshiumgallery.com
🌐 Website: poshiumgallery.com
📍 Location: Halifax, Nova Scotia, Canada